Over $18k Worth of Bitcoin Stolen From Coinbase Account. Two Factor Enabled and Did not Work. What did Coinbase do they do? Nothing. And then lied that their email stopped working. I Am Threatening Class Action Law Suit! Please Join!
A hacker took over my Coinbase account and stole what amounted to a little over two bitcoins. I reached out to Coinbase customer service, and they didn’t answer. In fact it was an automated message and I was hung up on.
I then emailed Coinbase detailing the situation and this is how they responded:
“Hello Saul,
Thank you for contacting Coinbase about the unauthorized activity on your account. We appreciate your patience while we work through a high volume of support tickets.
Before we can restore access to your account, we need you to confirm that you have taken the following security precautions:
1) Scan your devices with anti-virus software and ensure that your device’s operating systems are up to date. 2) Reset your email’s password to something that is long, random, and unique to your email account. You should also enable 2-step verification if you have not already done so. Additionally, please check for any unfamiliar rules, filters, forwarding addresses, or recovery emails. 3) Reset the password to your Coinbase account here: https://www.coinbase.com/password_resets/new. Please be sure to create a password that is long, random, and unique to your Coinbase account. Do not reuse the same password across multiple online accounts. (Please note: password resets can be completed regardless of the account being disabled. This step does not unlock the account automatically.) 4) Contact your mobile service provider to inquire about security measures you can enable on your mobile account to prevent unauthorized changes such as a SIM swap or phone port.
For additional guidance on securing your online accounts, please reference this help center article: https://help.coinbase.com/en/coinbase/privacy-and-security/data-privacy/how-can-i-make-my-account-more-secure.html
We will keep your account disabled until you are certain your mobile number, devices, and online accounts are secure. Please reply back to this email when you are ready to restore access to your account. If you no longer have access to your mobile device or original phone number, please let us know so that we can assist you with additional steps for account recovery.
Please note that all digital currency transactions are irreversible. Coinbase has no way of reversing or reimbursing transactions confirmed on the blockchain network from your Coinbase account.
If you have any additional questions, please include them in your reply. Thank you for your cooperation and understanding.
Kind regards, Coinbase Support
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I responded and was sent the same message again.
I responded with the following email:
“Why are you sending me the same generic reply? I said my bitcoin has been stolen. I have two factor set up and was never even sent a text to confirm transaction or sign in! Please call me!
Best wishes”
I received this message in return:
“Hi Saul,
Thanks for reaching out. Having investigated the issue, we are working with a specialist to address it properly. We will follow-up with you as soon as we have an update.
Thank you for your patience.
Kind regards, Coinbase Support”
I then waited patiently and received no update so I asked for one. I received no response until I wrote them another email. They came back with this:
“Hi Saul,
Thank you for your extended patience, my apologies for the delayed response.
Our records indicate that on 2020-06-27 a Windows desktop device, from the IP addresse, 37.120.215.142, reset your Coinbase password, through your email account, and signed in.
To reset your password, access to your email is required, suggesting an email compromise. We will disable your account until you are certain your email is secured.
Do you have any information on how your email was compromised by the attacker? If you can forward any suspicious links, activity logs or emails that may be the cause it will greatly assist in our review.
If your 2FA method is set to SMS, we highly suggest you contact your service provider to ensure only you are in control of your number, as an unauthorized password reset also indicates your phone number may have been compromised.
1) We recommend that you be extremely cautious going forward. You can protect yourself by using a password manager such as 1Password to generate and save strong passwords. Change the password for your email account and whichever accounts you still have access to, and also make sure to enable 2-factor security wherever possible. It may be necessary to utilize a different computer if you believe yours has been infected with malware.
2) Be sure to check your email account for any unfamiliar rules, filters, or forwarding addresses. Malicious actors will sometimes use these tools to exert more control over an address they've taken over. You can also review http://haveibeenpwned.com to see how your email address may have been compromised.
3) Once you have taken steps to secure your e-mail, conduct a password reset on coinbase.com/password_resets/new
You are solely responsible for the security of your e-mail, your passwords, your 2FA codes, and your devices.
Once you have confirmed all of your online accounts and phone number have been secured, please respond here so we can provide further details to assist in your criminal report to: https://www.ic3.gov/complaint/default.aspx/
Please note, Coinbase is unable to reverse digital currency transactions, and we will not be able to recover these lost funds. However, Coinbase is committed to full cooperation in all law enforcement investigations.
While we're unable to recover any funds, we can direct you to file a report on this activity via the Internet Crime Complaint Center (IC3). They work with regulatory agencies and law enforcement to investigate crimes of this nature.
We appreciate you taking steps to keep our platform secure.
Kind regards, Coinbase Support
*Coinbase is not affiliated with haveibeenpwned.com or 1Password and makes no representations about their products
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I then emailed them back threatening litigation to which they responded with this immature and bogus email:
“Thank you for contacting Coinbase.
In an effort to respond more rapidly to support requests, direct emails to this address are no longer enabled.
To get a response from our support team, please visit the following page to submit a request:
https://help.coinbase.com/en/contact-us.html
Please select the appropriate category and include as much detail as possible when submitting your request.
Kind regards, Coinbase Support”
Coinbase is a network of thievery. I want to bring awareness to this fraud and would like to gather as many people for a class action law suit. Please like this post so that we can get justice for all those who were defrauded by Coinbase!
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from Bitcoin - The Currency of the Internet https://ift.tt/2Zhl21Q
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